Terms of Service

By accessing or using Charted Legacy (“the Service,” “we,” “us,” or “our”) at chartedlegacy.com, you (“User,” “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

These Terms constitute the entire agreement between you and Charted Legacy regarding your use of the Service and supersede any prior agreements.

You must be at least 18 years of age to create an account or use the Service. By registering, you represent and warrant that you are 18 or older. The Service is not directed at children under 13, and we do not knowingly collect information from children under 13.

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@chartedlegacy.com if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

The registered account holder who creates a memorial profile (“Memorial Administrator”) is the sole designated administrator of that memorial. The Memorial Administrator controls all editing, collaborator access, visibility settings, and deletion rights.

Charted Legacy does not verify familial relationships, next-of-kin status, legal authority over a deceased person's estate, or any other claimed relationship between a User and the subject of a memorial. Creating a memorial does not confer any legal rights over the deceased person's estate, identity, or likeness under any applicable law.

The right to administer a memorial profile belongs exclusively to the account holder who created it, unless that right has been formally transferred via the collaborator system or pursuant to a valid court order.

Charted Legacy is a platform for remembrance and does not claim ownership of any memorial content. Content ownership remains with the User who uploaded or created it, subject to the license in Section 6.

Charted Legacy is not a party to disputes between family members, heirs, or other individuals regarding authority, accuracy, or control over a memorial profile. Resolution of such disputes is the sole responsibility of the parties involved.

If you believe a memorial contains false, defamatory, or harmful content about a deceased individual, you may submit a written dispute request to support@chartedlegacy.com including: (a) your full name, (b) your claimed relationship to the memorial subject, (c) a description of the specific content you dispute, and (d) the basis for your claim.

Upon receipt of a valid dispute request, Charted Legacy will notify the Memorial Administrator, who will have 14 days to respond. After reviewing both parties' submissions, Charted Legacy may, in its sole discretion, take one of the following actions: leave the memorial unchanged, request voluntary edits from the administrator, temporarily make the memorial private pending resolution, or remove specific content.

Charted Legacy may, but is not required to, take action on disputed memorials absent a court order. We will never permanently delete a memorial solely on the basis of an unverified third-party dispute claim without first notifying the Memorial Administrator.

If a court of competent jurisdiction issues an order directing the removal, modification, or transfer of a memorial, Charted Legacy will comply within a commercially reasonable timeframe upon receipt of verified documentation.

You retain full ownership of all text, photographs, videos, and other content you upload to the Service (“Your Content”). By uploading content, you grant Charted Legacy a non-exclusive, royalty-free, worldwide license to store, display, and transmit Your Content solely for the purpose of operating and providing the Service.

We will not sell, license, or transfer Your Content to third parties without your consent, except as required by law or as described in our Privacy Policy.

You represent and warrant that you have all necessary rights to upload Your Content and that doing so does not infringe the intellectual property, privacy, or publicity rights of any third party.

You agree not to use the Service to:

• Post content that is defamatory, harassing, hateful, obscene, or fraudulent
• Impersonate another person or misrepresent your relationship to a deceased individual
• Upload content that infringes any third party's copyright, trademark, or privacy rights
• Post spam, unsolicited commercial messages, or malicious links in tributes or other public areas
• Attempt to gain unauthorized access to any account, system, or data
• Use the Service in any way that violates applicable local, state, national, or international law
• Create memorials for living individuals without their express consent

We reserve the right to remove any content that violates these guidelines and to suspend or terminate accounts of repeat violators.

The Memorial Administrator may invite other registered users as collaborators on a memorial. Collaborators may edit memorial content but may not delete the memorial or revoke the administrator's access.

The Memorial Administrator is responsible for the actions of any collaborators they invite. Charted Legacy is not liable for unauthorized edits or misuse of collaborator access.

Collaborator invitations sent to email addresses that do not yet have accounts will remain pending until the invitee registers. Pending invitations may be revoked by the Memorial Administrator at any time.

Your use of the Service is also governed by our Privacy Policy, available at chartedlegacy.com/privacy, which is incorporated into these Terms by reference.

By using the Service, you acknowledge that we collect and process personal data, including data about deceased individuals that you choose to upload, in accordance with our Privacy Policy and applicable law including Massachusetts 201 CMR 17.00.

Photo uploads may contain EXIF metadata including GPS coordinates and timestamps. We use this data solely to auto-generate captions and improve your experience. You may disable this feature during the upload process.

Certain features of the Service require payment, including plaque purchases and Pro subscriptions. All payments are processed by Stripe, Inc. and are subject to Stripe's terms of service. Charted Legacy does not store your full credit card information.

Subscription fees are billed in advance on a monthly or annual basis. You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period; no refunds are issued for partial periods.

One-time purchases (plaques, Memory Packs) are non-refundable once fulfilled, except where required by applicable law.

We reserve the right to change pricing at any time with 30 days' notice to existing paying subscribers via email.

It is a core principle of Charted Legacy that memorials linked to physical QR plaques engraved on headstones must remain accessible. Accordingly, upon cancellation of a paid subscription or expiration of a free plan, memorials will be placed in read-only status rather than deleted. Read-only memorials remain publicly accessible but cannot be edited until the account is reactivated.

Charted Legacy will make commercially reasonable efforts to maintain the availability of memorial pages indefinitely. However, we cannot guarantee perpetual uptime and are not liable for temporary or permanent service interruptions caused by factors outside our reasonable control.

In the event that Charted Legacy ceases operations, we will provide at least 90 days' notice to registered account holders and will make reasonable efforts to provide data export functionality.

Physical QR plaques sold by Charted Legacy are intended for permanent installation on grave markers or similar memorials. The serial number encoded in each plaque links to the associated memorial profile.

Charted Legacy is not responsible for the physical installation, durability, or maintenance of plaques after delivery. Plaques are manufactured from 316 marine-grade stainless steel; however, we make no warranty regarding QR code legibility over time due to environmental factors.

If a plaque is lost, stolen, or damaged, contact support@chartedlegacy.com to discuss replacement options. Plaque serial numbers are non-transferable without Charted Legacy's written consent.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Charted Legacy does not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

To the maximum extent permitted by applicable law, Charted Legacy and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to loss of data, loss of content, or emotional distress, even if advised of the possibility of such damages.

In no event shall Charted Legacy's total cumulative liability to you for any claims arising out of or related to these Terms or the Service exceed the greater of (a) the total fees paid by you to Charted Legacy in the 12 months preceding the claim, or (b) $100 USD.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Charted Legacy, its operators, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

You may terminate your account at any time by contacting support@chartedlegacy.com. Upon termination, your account will be deactivated and your memorials placed in read-only status in accordance with Section 11.

Charted Legacy may suspend or terminate your account immediately and without notice if you materially breach these Terms, engage in fraudulent activity, or pose a risk to other users or the integrity of the Service. In such cases, we reserve the right to permanently delete content associated with the terminated account.

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Hampden County, Massachusetts.

Before initiating formal legal proceedings, you agree to first contact us at support@chartedlegacy.com and attempt to resolve the dispute informally for a period of 30 days.

We may modify these Terms at any time. If we make material changes, we will notify registered users via email at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

We will maintain a version history of these Terms. If you disagree with a change, your remedy is to stop using the Service and terminate your account before the effective date.

For questions about these Terms, disputes, or legal notices, contact: